Terms and conditions Last updated: 25th March, 2026 Welcome to Ballot. These Terms and Conditions (“Terms”) govern your access to and use of the Ballot mobile application (the “App”), owned and operated by Kurinji Technology Private Limited (“Company,” “we,” “us,” or “our”), a company incorporated under the Companies Act, 2013 of India. By accessing or using the App, you agree to be bound by these Terms. If you do not agree, you must not use the App. 1. Eligibility 1. To access or use the App, you must meet and continue to meet all of the following requirements: 1. You are at least 18 years of age. 2. You are a citizen of India. 3. You possess a valid mobile number registered in India in your own name. 2. By using the App, you represent and warrant that you satisfy these eligibility criteria at all times. 3. The Company reserves the right, at its sole discretion, to: 1. Verify your eligibility at any time; and 2. Suspend, restrict, or terminate your access to the App, with or without prior notice, if you do not meet or no longer meet these requirements. 2. User Account 1. To use the App, you must register or log in using your mobile number, which serves as the unique identifier for your account. Authentication is conducted via a one-time password (“OTP”) sent to your registered mobile number. 2. You agree to: 1. Provide accurate, current, and complete information. 2. Use a mobile number registered in your own name. 3. Ensure your mobile number remains active and under your exclusive control. 4. Promptly update your information in the event of any changes. 5. Notify the Company immediately if your mobile number is lost, deactivated, or compromised. 3. You are responsible for: 1. Maintaining the confidentiality and security of your account, device, and OTPs. 2. Ensuring that OTPs are not shared with any third party. 4. You must not: 1. Use a mobile number not registered in your own name. 2. Engage in any activity that compromises account security. 3. Unauthorized Access and Account Security 1. If you become aware of or suspect any unauthorized access to your account, you must notify the Company immediately through designated support channels. 2. Upon such notification, the Company may take reasonable steps, including: 1. Suspending access; 2. Requiring re-authentication; or 3. Restricting certain activities. 3. You acknowledge and agree that: 1. You are responsible for all activities conducted through your account until you notify the Company; and 2. The Company is not liable for any loss or damage arising from unauthorized access resulting from your failure to safeguard your credentials. 4. Content Disclaimer 1. The App may contain user-generated content as well as content published or aggregated by the Company from third-party or publicly available sources. 2. User-Generated Content 1. The App enables users to post and share content. In relation to such content, the Company: 1. Does not endorse any opinions, statements, or viewpoints expressed by users; 2. Does not assume responsibility or liability for user-generated content; and 3. Does not guarantee the accuracy, completeness, or reliability of such content. 2. All user-generated content is the sole responsibility of the user who posted it and does not reflect the views of the Company. 3. Company Content 1. Content published by the Company, including content sourced or aggregated from third parties, is provided for informational purposes only. 2. The Company: 1. Does not guarantee the accuracy, completeness, reliability, or timeliness of such content; 2. Does not endorse any opinions expressed therein; and 3. Does not represent such content as official or authoritative. 4. Users are encouraged to independently verify any information before relying on it. 5. User Conduct 1. You agree not to post, upload, or share content that: 1. Is unlawful, defamatory, obscene, abusive, or harmful; 2. Promotes hate, violence, or discrimination; 3. Infringes intellectual property or privacy rights; 4. Contains misinformation or misleading claims; 5. Impersonates any person or entity. 2. The Company reserves the right (but is not obligated) to monitor, review, remove, or restrict any content at its sole discretion, without prior notice. 6. Third-Party Services 1. The App may contain links to third-party services or content. The Company does not control or assume responsibility for such services and shall not be liable for any loss or damage arising from their use. 7. Service Availability 1. The Company does not guarantee that the App will be available at all times. Access may be interrupted due to maintenance, updates, or technical issues. 8. Privacy 1. Your use of the App is also governed by our Privacy Policy. By using the App, you consent to the collection, use, and processing of your information in accordance with that policy. 9. Intellectual Property 1. All intellectual property rights in the App, including trademarks, logos, software, design elements, text, graphics, and interfaces (excluding user-generated and third-party content) are owned by the Company. 2. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the App for its intended purpose. 3. Except as expressly permitted, you must not: 1. Copy, reproduce, distribute, modify, or create derivative works; 2. Publicly display or perform any part of the App; or 3. Use the App’s content without prior written consent from the Company. 4. Nothing in these Terms transfers ownership of any intellectual property to you. 10. Prohibited Activities 1. You agree not to: 1. Use the App in violation of any applicable laws or regulations; 2. Attempt to hack, disrupt, or interfere with the App or its infrastructure; 3. Gain unauthorized access to systems, servers, or networks; 4. Use bots, scripts, scraping tools, or other automated means without prior written consent; 5. Collect or misuse personal data of other users without consent; 6. Engage in activities that harm the integrity, security, or performance of the App. 11. Termination 1. The Company reserves the right to: 1. Suspend or terminate your account at any time, with or without notice, for any reason; 2. Remove or restrict access to any content deemed to violate these Terms; and 3. Modify, suspend, or discontinue the App, in whole or in part. 2. Upon termination: 1. Your right to use the App will immediately cease; and 2. Your data will be handled in accordance with the Data Deletion Policy below. 12. Data Deletion Policy 1. User-Initiated Deletion 1. Any data explicitly deleted by you will be permanently removed from the system. 2. Account Termination 1. Upon termination of your account (by you or the Company), your personal data will be deleted from the system, subject to applicable legal obligations. 3. Data Retention 1. Certain data may be retained for a limited period to comply with legal, regulatory, or security requirements. 4. User-Generated Content 1. Notwithstanding the above, user-generated content (such as posts or comments) may remain on the platform in anonymized or non-identifiable form. 13. Disclaimer of Warranties 1. The App is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to: 1. Fitness for a particular purpose; 2. Accuracy or reliability of content; 3. Availability or uninterrupted access. 2. The Company does not warrant that the App will be error-free or secure. 14. Limitation of Liability 1. To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, data, goodwill, business opportunity, or other intangible losses, arising out of or in connection with: 1. Your use or inability to use the App; 2. Any content available on the App; 3. Unauthorized access to or alteration of your data; or 4. Any conduct or content of any third party. 2. In no event shall the Company be liable for any loss or damage arising from: 1. Reliance on any information available on the App; or 2. Any interruption, suspension, or discontinuation of the App. 3. The Company’s total cumulative liability, whether in contract, tort (including negligence), or otherwise, shall not exceed INR 1,000 (Indian Rupees One Thousand only). 4. Nothing in these Terms shall exclude or limit liability where such exclusion is not permitted under applicable law. 15. Indemnification 1. You agree to indemnify, defend, and hold harmless the Company, its directors, employees, and affiliates from and against any claims, liabilities, damages, losses, or expenses arising out of: 1. Your use or misuse of the App; 2. Your violation of these Terms; 3. Your violation of any law or third-party rights. 16. Compliance with Laws 1. You agree to comply with all applicable laws of India, including but not limited to the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and applicable data protection laws. 17. Not an Official Voting Platform 1. The App is not affiliated with any government authority or election body, including the Election Commission of India. Any polls conducted within the App are informal and for informational purposes only. 2. The App is for informational and social purposes only. Users must not use it as a source of official election results or government guidance. 18. Modification of Terms 1. The Company reserves the right to modify these Terms at any time. Updated Terms will be posted within the App. Continued use of the App constitutes acceptance of the revised Terms. 19. Severability 1. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. 20. Entire Agreement 1. These Terms constitute the entire agreement between you and the Company regarding the use of the App and supersede any prior agreements. 21. Force Majeure 1. The Company shall not be liable for any failure or delay in performance due to events beyond its reasonable control, including natural disasters, government actions, epidemics, pandemics or network failures. 22. Governing Law and Jurisdiction 1. These Terms shall be governed by and construed in accordance with the laws of India. 2. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Nagercoil, Tamil Nadu, India. 23. Dispute Resolution 1. In the event of any dispute, the parties shall first attempt to resolve the matter amicably. 2. If unresolved, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. 3. The seat and venue of arbitration shall be Nagercoil, Tamil Nadu, India, and the proceedings shall be conducted in English. 24. Contact Information 1. For any questions or concerns regarding these Terms, you may contact: Kurinji Technology Private Limited, 5/35, Middle street, Kesavanputhoor, Azhakiapandipuram, Kanyakumari, Tamil Nadu, 629851. Email: gokul@kurinji.app, Phone: +91-7609997681. 25. Grievance Redressal Mechanism 1. In accordance with applicable laws, including the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Company has established a grievance redressal mechanism for users. 2. Grievance Officer 1. The Company has appointed a Grievance Officer to address user complaints and concerns. 1. Name: Gokul PM 2. Email: gokul@kurinji.app 3. Address: 5/35, Middle street, Kesavanputhoor, Azhakiapandipuram, Kanyakumari, Tamil Nadu, 629851. 3. Reporting Complaints 1. Users may report complaints regarding: 1. Violation of these Terms; 2. Objectionable, unlawful, or harmful content; 3. Impersonation or misuse of identity; 4. Violation of intellectual property or privacy rights. 2. Complaints must include: 1. Your full name; 2. Your email address; 3. Your mobile number; 4. A clear description of the issue; 5. The specific content or account being reported (with screenshots). 3. Action on Complaints 1. Upon receiving a valid complaint, the Company shall: 1. Acknowledge the complaint within 24 hours; 2. Review and take appropriate action within 15 days, including removal or restriction of access to content, if required. 4. The Company reserves the right to request additional information to process the complaint. 26. Content Takedown Power 1. The Company may remove or disable access to any content upon: 1. Receiving actual knowledge of objectionable content; 2. Receiving a valid legal order; or 3. Being notified by a user or competent authority. 2. Such removal or disabling of access will be carried out within 24 hours of receiving the knowledge, notification, or order, without prior notice to the user. 27. User Acknowledgement 1. By using the App, you acknowledge that you: 1. Will not host, display, upload, modify, publish, transmit, store, update, or share any information that is unlawful under applicable law; 2. Understand that the Company acts as an intermediary and does not control user-generated content; 3. Understand that the Company does not guarantee the accuracy or reliability of any content. 4. Agree to comply with applicable laws while using the App. 28. Fees / Free App Statement 1. The App is free to use. You will not be charged for accessing the App. The Company reserves the right to introduce fees or subscriptions for certain features in the future, which will be communicated in advance. 29. Data and Network Charges 1. Your use of the App may require access to mobile or internet data, for which your telecom or internet service provider may charge fees. You are solely responsible for any such charges incurred while using the App. 30. Translation Disclaimer 1. The App may provide translations of content. These translations are provided for convenience only. In the event of any conflict or discrepancy between a translation and the original content, the original content shall prevail. The Company does not guarantee the accuracy or reliability of translations.